Refund policy

This Refund Policy describes how we manage refunds. Returns We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number, and your order must have not been delivered per carrier tracking info. Refunds (if applicable) If your Swopi is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Swopi with photo proof within 48 hours of delivery. If you are having trouble activating your Swopi, even with compatible and you would like to request a refund or replacement, please contact our team at info@swopio.co. Typically, all issues can be resolved with some helpful tips from the team! If you have successfully activated your Swopi and are experiencing issues even with a compatible device after you’ve contacted info@swopi.co, you may be eligible for a replacement Swopi. If you have successfully activated your replacement Swopi and are still experiencing issues with a compatible device, you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@swopi.co. Sale items Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Exchanges We do not accept exchanges. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping We do not accept returns, so no shipping info is required. Contact us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@swopi.cp, a call to 00420 774 915 861, or by mail using the details provided below: Swopi [Re: Privacy Compliance Officer] Pastviny 6/1066, Brno 62400, Czech Republic